Return Policy

 

We want you to be completely satisfied with your purchase. If you're not, here is our return policy.

 

Our 30-Day Return Guarantee

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it: unworn, unused, with tags, and in its original packaging.

Accompanied by the receipt or proof of purchase.

 

How to Start a Return

 

To start a return, please contact us at sales@jayh.co.za.

Important Note on Shipping Costs: The buyer is responsible for all shipping costs associated with returning the item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

If your return is accepted, we will provide you with the necessary instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address: Please send accepted returns to the following address:

52 Halpin Avenue Reservoir Hills Durban 4091

You can always contact us for any return questions at sales@jayh.co.za.

 

Damages and Issues

 

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us right away at sales@jayh.co.za so we can evaluate the issue and make it right at our expense.

 

Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned. Please review this list before starting a return:

Perishable goods (such as food, flowers, or plants).

Custom products (such as special orders or personalized items).

Personal care goods (such as beauty products).

Hazardous materials, flammable liquids, or gases.

Sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have (following the process above). Once the return is accepted and the refund is processed, you can make a separate purchase for the new item.

 

Refunds

 

We will notify you by email once we’ve received and inspected your return. We will then let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. This process typically takes 10 business days. Please be aware that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@jayh.co.za for assistance.